Evidence, not accusations.
Two things go wrong in a shared car: the driver does not do what the ride said, and there is no way to prove either version of the story. WorkRyde records the route the driver committed to and the track they actually drove, then judges complaints against both.
What the platform actually enforces.
An employer on file
Nobody reaches a ride listing without a verified work email. Riders and drivers go through the same check.
SOS to your own contacts
One button texts every emergency contact you saved a Google Maps link to where you are, and opens a case with our team. It works with or without an active ride.
A route on the record
The stages the driver posted define the route. Leaving it is measurable, and the server measures it before anyone is penalised.
What we check, and what we do not.
- · Verification proves control of the work email plus MX and a resolvable employer website only.
- · It does not prove physical address, the person's age, HR or employment status, criminal history, personal safety, or risk of job loss.
- · Vehicle make, model, colour, plate and body type, typed in by the driver. Drivers also upload one plate-visible vehicle photo before they can host rides. Changing the plate later requires an email code.
- · We do not validate driving licences, insurance, national IDs, passports, vehicle registration ownership, or who legally owns the car in the uploaded photo. Drivers are required by our terms to hold a valid licence and insurance, and we do not check either. Do not treat a WorkRyde listing as proof of those documents.
Neither side can fake a pickup alone.
- · Confirming a pickup needs a signal from both phones. GPS proximity from each side, with a Bluetooth proximity check as a tiebreaker during the pickup window.
- · The app detects mock-location apps. Repeated faked pings on one booking open an incident for review.
- · When the driver reaches your stage a countdown starts. It is currently 3 minutes and operators can change it. The server re-checks the deadline, so a driver cannot mark you a no-show early.
- · If the driver leaves before the countdown expires, you are refunded in full and the driver takes a strike.
While you are in the car.
Things you can do
- · Hold the SOS button. Every emergency contact you saved gets a text with a Maps link, and our team gets a case.
- · Share the trip. A link shows your route, driver, car and plate to whoever you send it to. It expires on a timer you set, up to 12 hours, and you can revoke it early.
- · Report a diversion mid-ride, or file a complaint after. A filed complaint holds the driver's earning until it is resolved.
- · Confirm your own drop-off, so a shared car does not end your trip for you.
- · Rate the ride out of five with tags. Both sides rate.
In-app ride chat is kept for 24 hours and then deleted. There is no audio or video recording in WorkRyde.
How a diversion report is judged
You file it. The server decides. It compares the driver's own GPS track against the route they posted, and confirms the report only when all of the following hold:
- · The ride has a posted route to compare against.
- · There are enough recent position readings to judge on, so one stray reading never convicts.
- · Every one of those readings is well clear of the posted route, not just marginally off it.
- · The driver is not sitting at the agreed pickup point. A driver waiting for someone cancels the report outright.
Anything short of that stays open and nothing moves. On a confirmed report the rider is refunded in full, the seat is released, and the case goes to a person. No driver is ever fined or suspended automatically.
What happens to a driver who does it twice.
First confirmed incident
Forgiven and recorded. No fine, no suspension. People do make honest mistakes and a first strike should not end an income.
Second
A fine equal to the affected rider's fare, taken from the driver's balance, plus a suspension of 24 hours.
Third
A fine and permanent suspension. Only our team can lift it, and it does not expire on its own.
Separately, a driver who repeatedly abandons riders at the kerb collects no-show strikes. 3 strikes in 30 days puts the account under review, 5 in total suspends it. The platform also detects the driver who follows the route but never actually stops, using the same GPS track, and refunds the rider when it confirms.
Star ratings feed a public average and inform review. There is no automatic rating cutoff that removes an account.
No cash in cars. No surge.
- Drivers never handle cash. Fares move through the wallet.
- Fares are bounded server-side between KES 50 and KES 600 per seat. Drivers cannot surge.
- Cancelling 3 hours or more before departure is a full refund. Inside that, half until 30 minutes before departure, then nothing.
- A driver who abandons you at the kerb, diverts, or never stops triggers a full refund once the server confirms it.
Cancellation tiers and fare limits are operator-configurable. The values above are the ones in force today. Full detail on the pricing page.